Managing Emotions in Difficult Situations

’Managing Emotions in Difficult Situations’ equips managers with consistent skills and tools to manage emotions and conflicts. The program enables managers to optimize their ability to handle tension and conflict situations. Attendees will enrich their interpersonal communication skills by understanding others and developing their emotional balance and intelligence.

The training promotes the transfer of skills into the workplace through self-assessment on emotional awareness; reflection in pair-work; role plays with focus on expressing anger; controlling emotions and peer coaching.

Target Group	Middle managers
Study Form	Classroom event
Study Period	2 days
Number of Participants	Max. 12 participants per group
Languages	All languages can be offered