Customer Service Excellence

‘Customer Service Excellence’ is dedicated to employees who know and understand that the power of positive customer care is a formidable force in differentiating their organization. This course is focused on providing the tools and skills to build confidence and competence in this critical area of competitive advantage. Participants will develop invaluable interpersonal techniques for representing the organization with professionalism, as well as dealing with difficult customers effectively and positively.

The training promotes the transfer of skills into the workplace through the practice of role-plays, reflection in pair-work, case studies and action plans.

Target Group	Sales people
Study Form	Classroom event
Study Period	2 days
Number of Participants	Max. 8 participants per group
Languages	All languages can be offered