Customer Relationship and Retention

'Customer Relationships and Retention’ empowers participants to build long-term relationships with their customers; to strengthen their interpersonal communication skills; and to move beyond conventional customer relationship approaches. Participants will develop their ability to build trust, efficacy and flexibility by responding to the customer’s needs. Attendees will also gain insights on how to overcome obstacles and preserve relationships in difficult situations without compromising the company’s goals.

The training promotes the transfer of skills into the workplace through the practice of role plays, reflection in pair-work, case studies and action plans.

Target GroupSales, After-Sales and Service Teams
Study FormClassroom event
Study Period2 days
Number of ParticipantsMax. 12 participants per group
LanguagesAll languages can be offered


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