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'Commercial Excellence’ gives participants different perspectives on the sales process with a strong customer-focused point of view. Attendees will acquire a personal and subtle sales approach. The course gives insight on how to deal with different sales situations; understand motivations; handle objections; lead the customer; and how to close the deal. Participants will obtain practical tools around stakeholder analysis and will develop improved questioning, listening and presentation skills.
The training promotes the transfer of skills into the workplace through the practice of role plays, reflection with peers, case studies and action plans.
|Target Group||Salespeople (with or without experience)|
|Study Form||Classroom event|
|Study Period||3 days|
|Number of Participants||Max. 12 participants per group|
|Languages||All languages can be offered|